PlayFina Casino Australia Privacy Policy
Last Updated: November 10, 2025
Welcome to PlayFina Casino Australia. Protecting your privacy and ensuring the security of your personal and financial information is our highest priority. This Privacy Policy details how we collect, use, and safeguard your information when you use our website and gaming services.
1. Information We Collect
Because PlayFina offers real-money gaming, we collect more extensive personal data than a non-gambling site:
| Category | Information Collected | Purpose |
| Registration & Identity | Full Name, Date of Birth, Email Address, Physical Address, Phone Number, Nationality. | Account creation, identity verification (KYC), and preventing underage gambling. |
| Financial/Transaction | Deposit/Withdrawal methods, Transaction history, Partial payment card data (e.g., first 6 and last 4 digits). | Processing transactions, managing funds, and complying with anti-money laundering (AML) laws. |
| Technical/Usage | IP address, Geolocation, Device type, Browser type, Operating System, pages visited, time spent, and game history. | Improving service delivery, maintaining security, and detecting potential fraud. |
| Communications | Records of chats, emails, and any interactions with our Customer Support team. | Resolving disputes, providing support, and training. |
| KYC Documentation | Copies of government-issued ID (Passport, Driver’s License) and Proof of Address (utility bills). | Legal requirement for identity verification before withdrawals are processed. |
2. How We Use Your Information
We use the collected information only as necessary to operate our casino, comply with legal obligations, and provide services to you:
- Service Provision: To allow you to access and play games, manage your account, and process your wagers and winnings.
- Security & Fraud Prevention: To verify your identity, monitor for and prevent fraudulent, illegal, or unfair activity (including money laundering), and enforce our Terms and Conditions.
- Compliance: To meet all requirements under our Curaçao Gaming License, and comply with Australian and international anti-money laundering (AML) and responsible gaming laws.
- Personalization: To tailor bonus offers, promotions, and content based on your gaming preferences.
- Communication: To send essential service notifications, respond to your inquiries, and send you marketing materials (if you have opted in).
3. Disclosure to Third Parties
We will not sell your personal data. We only share information with third parties necessary for running the casino and complying with the law:
- Payment Providers: To process your deposits and withdrawals securely.
- Game Providers: To verify the validity of your bets and winnings in their systems.
- KYC and AML Agencies: To verify your identity and conduct legal checks as required by law.
- Analytics Providers (e.g., Google Analytics): To analyze website usage and improve our services.
- Legal/Regulatory Bodies: When legally required by government authorities, courts, or regulators (including the Curaçao licensing authority).
4. Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences (e.g., language).
- Facilitate the login process and keep you securely logged in during your session.
- Analyze website traffic and performance.
You can manage your cookie preferences through your browser settings, but please note that disabling essential cookies may impact the functionality of our gaming platform.
5. Data Security
We employ robust technical and organizational measures, including SSL encryption for all data transmission and secure storage methods, to protect your personal and financial data from unauthorized access, loss, or theft.
6. Data Retention
We retain your personal information, including account and transaction history, for as long as your account is active, and for a further period (usually 5-7 years) after you close your account, to comply with legal, accounting, and anti-money laundering obligations.
7. Your Privacy Rights
You have rights regarding your personal data, including the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion (Right to be Forgotten): Request the deletion of your data, subject to our legal obligations to retain records for AML and gaming regulatory purposes.
- Opt-Out: Withdraw consent for marketing communications at any time via your account settings or the unsubscribe link in emails.
8. Children’s Privacy (Underage Gaming)
Our services are strictly prohibited for anyone under 18 years of age. We do not knowingly collect information from minors. If we discover an account belongs to an individual under 18, we will immediately freeze the account and delete their personal data.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]